帮助与支持

今日戒烟不吸烟 · 官方用户支持页面

Help & Support · Quit Smoking Today

📧 联系客服 / Contact Support

请在邮件中注明 App 名称、问题描述、设备型号与 iOS 版本(如有截图请一并附上)。
我们会在 15 个工作日内回复。
Please include app name, issue description, device model & iOS version. We reply within 15 business days.

应用名称:今日戒烟不吸烟(Quit Smoking Today)
运营主体:合肥动量信息科技有限公司
页面更新:2026年6月6日

重要说明:本 App 为戒烟自我管理与行为记录工具,不构成医疗建议、诊断或治疗,不承诺戒烟成功。如有健康问题,请咨询专业医疗机构。
中文 English

我们能帮您什么

  • App 功能使用(戒烟计时、想抽救援、复吸记录、数据看板、日记、会员等)
  • 账号登录、注销与会员订阅问题
  • 数据导出、备份、清除与隐私相关咨询
  • Bug 反馈与产品建议

如何获得帮助

方式一:发送邮件(推荐,审核员可验证)

发送邮件至 dudulaoshi@dongliangit.cn,标题建议写「今日戒烟不吸烟-用户支持」。

方式二:App 内联系客服

打开 App →「设置」→「联系客服」,可通过微信客服与我们沟通(需安装微信或企业微信)。

方式三:App 内意见反馈

打开 App →「设置」→「意见反馈」,填写您的感受或建议并提交。

常见问题

如何登录账号?
登录为可选项。打开「设置」,点击顶部头像区域,可使用 Apple 登录或游客登录。
如何注销账号?
「设置」→「注销账号」;或「设置」→ 点击头像 → 注销账号。注销将删除本机数据并清除登录状态,不可恢复。
如何取消订阅或申请退款?
在 iPhone「设置 → Apple ID → 订阅」中管理订阅;退款请通过 Apple 官方渠道申请,我们无法直接处理 Apple 付款。
如何恢复购买?
打开 App 内会员页面,点击「恢复购买」即可。
我的数据存在哪里?
戒烟记录、日记等数据默认保存在您的设备本地,我们不会主动上传您的戒烟记录。

公司信息

合肥动量信息科技有限公司
注册地址:中国(安徽)自由贸易试验区合肥片区花峰路1201号跨境电商产业园三期3幢GF区4层长河经济城G1749号

What We Can Help With

  • Using app features (quit timer, craving rescue, relapse logging, insights, diary, membership)
  • Sign-in, account deletion, and subscription questions
  • Data export, backup, deletion, and privacy requests
  • Bug reports and product feedback

How to Get Support

Option 1: Email (recommended)

Send an email to dudulaoshi@dongliangit.cn with subject line "Quit Smoking Today - Support".

Option 2: In-app customer service

Open the app → Settings → Contact support (requires WeChat or WeCom).

Option 3: In-app feedback

Open the app → Settings → Feedback, then submit your message.

FAQ

How do I sign in?
Sign-in is optional. Go to Settings, tap your profile at the top, then use Sign in with Apple or continue as guest.
How do I delete my account?
Settings → Delete account; or Settings → tap profile → Delete account. This removes local data and cannot be undone.
How do I cancel a subscription or request a refund?
Manage subscriptions in iPhone Settings → Apple ID → Subscriptions. Refunds are handled by Apple.
How do I restore purchases?
Open the membership screen in the app and tap Restore purchases.
Where is my data stored?
Quit records and diary entries are stored locally on your device by default.

Company

Hefei Momentum Information Technology Co., Ltd.
Registered address: G1749, 4F, GF Zone, Building 3, Phase III, Cross-border E-commerce Industrial Park, Huafeng Road 1201, Hefei Area, China (Anhui) Pilot Free Trade Zone, China